Terms of use
Use RakshaNest for a clear, documented next conversation.
Version: rakshanest-terms-2026-09 · Effective: 11 September 2026.
1. What RakshaNest is
RakshaNest is the personal brand and enquiry/appointment platform of Mr. Virendra Singh, an individual insurance advisor. It supports enquiries relating to the advisor's documented Axis Max Life Insurance and Niva Bupa Health Insurance engagements. RakshaNest is not an insurer, corporate agent, broker, web aggregator or independent comparison platform.
2. What the website does not do
The website does not issue policies, accept premiums, underwrite risk, approve claims, provide medical assessment, provide investment or financial advice, or make a binding product recommendation. The educational scorecard is not a quote, ranking, approval, guarantee or substitute for insurer documents and advice through an authorised process.
3. Customer information
Provide accurate information about yourself and use only a contact detail you control. Do not submit medical records, identity documents, bank details, passwords or OTPs through public forms or chat. Read the Privacy & consent notice before submitting an enquiry or opening an account.
4. Customer account and policy records
You are responsible for keeping your password and OTP confidential. Customer policy records are displayed only after an authorised advisor links a verified record to the matching customer account. The portal is a reference layer; the insurer's official policy schedule, servicing channel and policy terms remain the source of truth.
5. Contact and communications
WhatsApp or email follow-up is sent only for a selected and recorded purpose/channel. You can withdraw contact permission at any time, including by replying STOP on WhatsApp or using the withdrawal route. We may pause or restrict communication when consent, scope, provider or compliance controls are incomplete.
6. Official documents and disputes
Before proceeding with any insurance product, review the insurer's prospectus, proposal, benefit illustration where applicable, policy wording, schedule, exclusions, conditions, premiums and claim process. For policy servicing or complaints, use the relevant insurer's official route. The IRDAI Bima Bharosa and Insurance Ombudsman routes remain available where applicable.
7. Changes and contact
We may update these terms with a new version and effective date. For questions, privacy requests or grievances, contact Mr. Virendra Singh on WhatsApp Business at +91 95600 18684 or use the support form.